Privacy Policy | ModernHMS

1. Introduction

ModernHMS ("we", "us", "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hotel management software and website.

2. Information We Collect

We collect information in the following categories:

Account Information: Name, email address, phone number, and business details when you register.
Usage Data: How you interact with the Service, including features used, pages visited, and actions taken.
Hotel Operations Data: Guest information, reservations, billing records, and other data you enter through the Service.
Technical Data: IP address, browser type, device information, and access times.
Demo Request Data: Name, email, phone, hotel name, room count, and country when you request a demo.

3. How We Use Your Information

To provide and maintain the Service
To process your transactions and manage your account
To send you service-related communications
To respond to your enquiries and provide customer support
To improve the Service and develop new features
To comply with legal obligations

4. Data Storage and Security

Your data is stored on secure cloud infrastructure. We use encryption at rest and in transit, implement access controls, and conduct regular security assessments. Each tenant's data is logically isolated from other tenants.

5. Data Sharing

We do not sell your personal information. We may share data with trusted service providers who assist in operating the Service (e.g., cloud hosting, payment processing). These providers are contractually obligated to protect your data.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon account termination, you may request data export within 30 days, after which data will be permanently deleted within 90 days.

7. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Export your data in a machine-readable format
Withdraw consent for marketing communications

8. Cookies

Our website uses essential cookies for functionality and analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The date of the last update is shown at the top of this page.

11. Contact Us

For questions about this Privacy Policy or your data, contact us at privacy@modernhms.com.